Delivery and Return

Welcome to Brianbrook.store. We aim to provide a seamless shopping experience, from ordering to delivery and beyond. Please read our delivery and return policies below. If you have any questions, contact us at [email protected].

Delivery Policy

1. Shipping Options

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-4 business days.
• Express Shipping: Estimated delivery within 1-2 business days.

2. Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.

3. Shipping Costs

Shipping costs vary based on the destination and shipping method selected. The total cost will be calculated and displayed at checkout.

4. International Shipping

We offer international shipping to select countries. Delivery times and costs vary. Please note that customs duties and taxes are the responsibility of the customer.

5. Delivery Issues

If you experience any issues with delivery, such as delays or damaged items, please contact us at [email protected]. We will work with the carrier to resolve the issue promptly.

Return Policy

1. Return Eligibility

We accept returns within 30 days of delivery. Items must be in their original condition, unused, and in the original packaging.

2. Return Process

• Contact Us: Email us at [email protected] with your order number and reason for return.
• Return Authorization: We will provide a return authorization and instructions.
• Ship Item: Return the item using the provided instructions. We recommend using a trackable shipping service.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method and may take 5-7 business days to appear on your account.

4. Exchanges

If you wish to exchange an item, please contact us at [email protected]. We will guide you through the process to ensure a smooth exchange.

5. Non-Returnable Items

Certain items, such as custom or personalized products, may not be eligible for return. Please check product descriptions for specific details.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).

Customer Support

Our dedicated support team is available to assist with any questions or concerns regarding your order. Please reach out to us at [email protected] for personalized assistance.

Feedback

We value your feedback and strive to improve our services continually. Please let us know how we can enhance your experience.

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Thank you for choosing Brianbrook.store. We are committed to providing quality cabinets and exceptional service.